Shipping Policy
At LUSH & DEW, we value each and every single customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process to make your package arrive as soon as possible. We highly appreciate your patience and understanding.
If you have any questions, please feel free to contact our customer support team at https://lushanddew.com/pages/contact or email at support@lushanddew.com.
Fees & Destinations
Currently, we ship to the United States(except Alaska or Hawaii) and Canada
- Shipping Costs in the United States are as follows:
|
Item Price
|
Shipping Fee
|
|
$158 and above
|
Free
|
|
Greater than $89.00, less than $158.00
|
$6.98
|
|
$89.00 and below
|
$4.95
|
*All standard shipping (7 to 15 business days) except holidays.
- Shipping Costs in Canada are as follows:
|
Item Price
|
Shipping Fee
|
|
$199 and above
|
Free
|
|
$198.99 and below
|
$8.98
|
*All international standard shipping (7 to 21 business days) except holidays.
*Currently, only some products support delivery to Canada. Please refer to the checkout page for details.
*For our valued Canadian customers: Please be aware that import fees may be incurred for shipments from the United States to Canada. Canadian customs regulations determine these charges and are beyond our control. The final decision and responsibility for any import duties or charges rests with the recipient.
While we aim to provide a smooth shopping experience, it's important to note that additional charges may apply for cross-border deliveries. Thank you for your understanding and support!
Shipping Time
- In-stock orders typically ship within 1-3 business days, unless otherwise stated on the product page.
- Our cut-off point is 5:00 pm PST, Monday to Friday. Any order placed after 5:00 pm PST will be processed through our dispatch system the next working day.
- We currently do not deliver at weekends.
Shipping Changes
- NO CHARGE for changing the address BEFORE we provide you the tracking number.
- $10 WILL BE CHARGED to cancel the order after the package has been shipped.
- $10 WILL BE CHARGED if the customer does not accept the package or the package is undelivered.
- $20 WILL BE CHARGED if the package has already been delivered to the original address successfully
Kind Tips:
- Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.
- Shipping times will be affected during public holidays, as manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.
- It can take a few days after order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
- All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.
- Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of USPS or any other parcel service.
- Shipping area: The United States(Excluding Hawaii and Alaska) and Canada